How can we help?

Getting Started

Learn how to set up your firm, invite team members, and navigate the dashboard.

Browse articles

Screening & KYC

Guides on running identity verification, PEP/Sanctions checks, and Adverse Media.

Browse articles

Account Management

Manage your profile, adjust security settings, and configure 2FA.

Browse articles

Billing & Plans

Understand your invoices, change your subscription tier, and update payment methods.

Browse articles

Frequently Asked Questions

Have a question? Reach out to our Melbourne-based support team.

A PEP (Politically Exposed Person) match does not mean you cannot do business with the client. It means you are required by AUSTRAC to apply Enhanced Customer Due Diligence (ECDD) for a foreign PEP, or for a domestic or international organisation PEP whose ML/TF risk is high. You should review the match details carefully, verify the identity, and document your risk assessment decision within the platform.

All documents are encrypted at rest using AES-256 and transmitted over TLS 1.2 or higher. Documents you upload are stored in Australia with infrastructure providers that are independently audited against SOC 2 (Type II). Strict Role-Based Access Controls (RBAC) ensure only authorised personnel in your firm can view them.

Yes. When you upgrade, you will be given access to the new features immediately. Your account will be charged a prorated amount for the remainder of the current billing cycle.

Yes, ClearAML is built specifically to address the Tranche 2 reforms, which commenced on 1 July 2026. Our platform provides tailored risk assessments, program templates, and screening tools designed for Accountants, Lawyers, and Real Estate Agents in Australia.

Still need help?

Our support team is based in Melbourne and ready to answer your questions during business hours.